IT Support Apprentice

Retail Computer Solutions Ltd · Leeds, UK

Salary
£18,000 per annum
Level
Level 3
Duration
17 months
Closes
9 Oct 2026
Qualification
Level 3 Apprenticeship

About the role

Retail Computer Solutions Ltd is seeking an IT Support Apprentice to provide effective support to their customer base. This role involves logging support requests, identifying faults, and resolving queries for software and hardware solutions. The apprentice will be the primary interface between the company, its customers, and suppliers, requiring a professional and caring demeanor. Responsibilities include providing first and second-line support, responding to customer queries via phone and email, logging and tracking tickets, escalating issues, and installing/updating software. Desirable skills include customer service experience, good communication and problem-solving skills, familiarity with Microsoft Office, and a passion for IT hardware and software. While not essential, a driving license is preferable. The company offers opportunities for career progression.

Entry requirements

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject, GCSE Maths and English (or equivalents) at grades 3+ (D or above). Prospective apprentices must not hold an existing qualification at the same or higher level in a similar subject.

Apply on the employer's site

More apprenticeships like this